What is Secure Sockets Layer(SSL)?
SSL is a commonly-used protocol for managing the security of a message transmission on the Internet. SSL uses a program layer located between the Internet`s HTTP and TCP laters. SSL uses the public-and-private key encryption system from RSA, which also includes the use of a digit certificate. SSL does the encryption of the data of your credit card on our settlement page. After that, your data will be passed to the bank directly for validation. It is 100% safe.

Can i have the order to be delivered on sunday and public holiday ?
YES! We can deliver your order on sunday and public holiday. But, we do not accept an order made by the same day as the delivery on sunday and public holiday. We are pleasure that you place your order in advance besides sunday and public holiday.

How can i know my order has been verify ?
After you have successed to place an order online, our system would automaticlly send out an email to inform you that your order has been received by us. If you have not received an verify email from us, that would mean you had not successed to place your order, therefore, please contact us now to make sure have we received your order.

The product i have received is a little bit different from the picture of the product on 123MyFlower.com, what can i do ?
In the reason of that the fresh flowers and fruit baskets may have a little bit of different in general, but if you have received the product that has a big different with the picture on 123MyFlower.com. You please contact us, we will try our best to solve your problem.

Will the order be delivery in time ?
Yes, we will delivery your order in time.

Except the credit card payment, can i choose any other payment methods ?
If you do not have an credit card, you may choose the "Bank Transfer" OR "Cheque" payment methods. But, the cheque payment would take a bit longer to process. Therefore, please attention.

I tried to call your hotline service, but i could not reach ?
If you tried to call us wiithout office hour, your call might not be reached. Therefore, please drop us an email, we will call you back within office hour once receipt.

What kind of credit cards does 123MyFlower.com accept?
We do accept Visa AND Master Card payment.

Can i have the order to be delivered to overseas?
Sorry! We do not deliver an order to overseas currently, but in the near future. Now, you may only place an order from overseas and deliver to the addressee in hongkong.

My order have been placed, i want to query for any further information, what can i do ?
You may contact us by telephone (852) 8101 0588 OR email.